Question 1

Advantages of creating a account

Accepted Answer

Creating an account on the Avro Avian website enables you to:
 
- Receive special promotions
- Save billing and shipping addresses to speed up the ordering process
- Save credit card details to speed up the payment process
- Save the contents of your cart
- Create a wishlist
- Easily access your details and order history.

Question 2

Advantages of creating a account

Accepted Answer

Creating an account on the Avro Avian website enables you to:
 
- Receive special promotions
- Save billing and shipping addresses to speed up the ordering process
- Save credit card details to speed up the payment process
- Save the contents of your cart
- Create a wishlist
- Easily access your details and order history.

Question 3

Changing your account details

Accepted Answer

You can update your account details at any time by logging in your account and accessing the account details section.
 
You can change all details except for the country you are registered in. 
 
Click "save" to save all changes.
 
If you have forgotten your password, you will find a reset password link in all the areas in which your password is required.
 
Enter the e-mail address that you used to register to receive a password recovery form via e-mail within a few minutes.

Question 4

Changing your account details

Accepted Answer

You can update your account details at any time by logging in your account and accessing the account details section.
 
You can change all details except for the country you are registered in. 
 
Click "save" to save all changes.
 
If you have forgotten your password, you will find a reset password link in all the areas in which your password is required.
 
Enter the e-mail address that you used to register to receive a password recovery form via e-mail within a few minutes.

Question 5

How to create an account

Accepted Answer

To create an account, simply indicate your name, surname, e-mail address, a password and your date of birth.
 
You can also register right after a purchase by simply inserting a password.
 
The details that you entered at the checkout will then be saved to your account.

Question 6

How to create an account

Accepted Answer

To create an account, simply indicate your name, surname, e-mail address, a password and your date of birth.
 
You can also register right after a purchase by simply inserting a password.
 
The details that you entered at the checkout will then be saved to your account.

Question 7

How to delete an account

Accepted Answer

To delete your account, please contact our customer service team from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.  
 
You can contact us viae-mail admin@avro-avian.com by completing the form located in the Contact section.

Question 8

How to delete an account

Accepted Answer

To delete your account, please contact our customer service team from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.  
 
You can contact us viae-mail admin@avro-avian.com by completing the form located in the Contact section.

Question 9

The European GDPR regulation

Accepted Answer

Avro Avian guarantees greater transparency and protection of your personal data in accordance with the European regulation for the protection of personal data (GDPR), applicable as of May 25th, 2018.
 
To find out more about your rights, please refer to the relevant articles and our privacy policy or contact us at admin@avro-avian.com
 
What are my privacy rights and how can I exercise them?
 
In accordance with the European General Data Protection Regulation, Avro Avian allows you to:
Withdraw consent to use your personal data or request its rectification at any time;
 
Obtain access to your personal data and information regarding its use, including a copy of your personal data;
 
Delete your personal data or discontinue its use by Avro Avian, under certain conditions;
Obtain data portability, if technically feasible;
 
Deny consent to the processing of your personal data for marketing purposes;
 
Submit a complaint to the competent supervisory authority, including the Italian supervisory authority, to request verification or report a violation.
 
Who is the Data Protection Officer (DPO) and how can I contact them?
 
The Data Protection Officer (DPO) is an expert in the protection of personal data, whose task is to provide companies with consultancy services regarding privacy and to verify that personal data is treated in a lawful and relevant manner.
 
You can contact us at admin@avro-avian.com

Question 10

The European GDPR regulation

Accepted Answer

Avro Avian guarantees greater transparency and protection of your personal data in accordance with the European regulation for the protection of personal data (GDPR), applicable as of May 25th, 2018.
 
To find out more about your rights, please refer to the relevant articles and our privacy policy or contact us at admin@avro-avian.com
 
What are my privacy rights and how can I exercise them?
 
In accordance with the European General Data Protection Regulation, Avro Avian allows you to:
Withdraw consent to use your personal data or request its rectification at any time;
 
Obtain access to your personal data and information regarding its use, including a copy of your personal data;
 
Delete your personal data or discontinue its use by Avro Avian, under certain conditions;
Obtain data portability, if technically feasible;
 
Deny consent to the processing of your personal data for marketing purposes;
 
Submit a complaint to the competent supervisory authority, including the Italian supervisory authority, to request verification or report a violation.
 
Who is the Data Protection Officer (DPO) and how can I contact them?
 
The Data Protection Officer (DPO) is an expert in the protection of personal data, whose task is to provide companies with consultancy services regarding privacy and to verify that personal data is treated in a lawful and relevant manner.
 
You can contact us at admin@avro-avian.com

Häufig gestellte Fragen

Frequently asked questions

Email

Email

Bank holidays

Bank holidays

How to shop on avro-avian.com

How to shop on avro-avian.com

Checkout

Checkout

Cancel or change an order

Cancel or change an order

My order has been declined

My order has been declined

Pre-orders

Pre-orders

Product price

Product price

Gift option

Gift option

Packaging

Packaging

Advantages of creating a account

Advantages of creating a account

Changing your account details

Changing your account details

How to create an account

How to create an account

How to delete an account

How to delete an account

The European GDPR regulation

The European GDPR regulation

Payment methods

Payment methods

Payment charges

Payment charges

Refunds

Refunds

Shipping times and costs

Shipping times and costs

Where we ship to

Where we ship to

Shipping to multiple addresses

Shipping to multiple addresses

Shipping to P.O. boxes or general delivery

Shipping to P.O. boxes or general delivery

Signature on delivery

Signature on delivery

How to track your shipment

How to track your shipment

Choose delivery date

Choose delivery date

Returns and exchanges

Returns and exchanges

Returns and exchanges form

Returns and exchanges form

Returns and exchanges acceptance

Returns and exchanges acceptance

Brexit

Brexit

How to select your size

How to select your size

Product sizing

Product sizing

Care and repair

Care and repair