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FAQs

  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Shipping times and costs
    Express shipping (DHL courier) Estimated delivery time: Italy: express shipping with delivery in 1-2 working days 10,00 € Free shipping for orders over 300€. Place your order by December 22nd before noon to receive it in time for Christmas. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times. All orders are processed automatically and associated to the selected shipping method. If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form. We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website. Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Where we ship to
    Avro Avian ships to 37 countries. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to multiple addresses
    It is not currently possible to deliver an order to more than one address. If you wish to ship to two or more different addresses, please place a separate order for each destination.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Shipping to P.O. boxes or general delivery
    We are currently unable to ship orders to general delivery and P.O. boxes. Orders placed for these types of address will be cancelled automatically.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • Signature on delivery
    For security reasons, all purchases made on avro-avian.com will require the customer, or a delegate over the age of 18, to sign for delivery. If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times. If all three attempts fail, the parcel will be shipped back to our warehouse. The courier will ask the person who collects the parcel to present a valid identity document.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • How to track your shipment
    You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Choose delivery date
    Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL (www.dhl.com) directly to find out if it is possible to request a specific delivery date.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges
    You can return, exchange or request a refund for any item ordered on avro-avian.com within 7 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, please follow the instructions below: 1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items, publications and the leather cream. This does not affect the customer’s statutory rights. 2. Complete the return request form in the orders and returns section of ​​your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly. 3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed. 4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team. 5. Contact admin@avro-avian.com to arrange pick-up for the package. 6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account 7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Avro Avian reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1). We also remind you that if you decide to return the product without using the DHL label supplied by Avro Avian, the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges form
    If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process. If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process. Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request. Items must be returned to the courier within 7 days of the delivery date of your order.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Returns and exchanges acceptance
    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
  • Brexit
    Shipping for United Kingdom is DDU (delivered duty unpaid)
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