Question 1

How to shop on avro-avian.com

Accepted Answer

To freely consult our catalogue, select a category from the navigation menu or click on the search icon and type in a keyword/s.
 
Your can refine the results by using the filters within each categories.
 
To see the full product details, click on the picture of the item to open the product page, where you will find all available sizes and colors, images and other information.
 
When you have made your choice, select the size and color on the product page and click on "add to cart".
 
To proceed with your order, click on the cart in the upper right corner of the screen and then on "checkout".
 
Once you have completed our purchase, you will receive a confirmation e-mail containing your order details.
 
If you don't receive a confirmation e-mail, please check your spam folder.
 
If you still can't find it, please contact us.
 
If you have any doubts or questions, you can contact us  via e-mail by completing contact form.
 
We are at your disposal from Monday to Friday, from 9.00 am to 6.00 pm (CET), excluding bank holidays.

Question 2

How to shop on avro-avian.com

Accepted Answer

To freely consult our catalogue, select a category from the navigation menu or click on the search icon and type in a keyword/s.
 
Your can refine the results by using the filters within each categories.
 
To see the full product details, click on the picture of the item to open the product page, where you will find all available sizes and colors, images and other information.
 
When you have made your choice, select the size and color on the product page and click on "add to cart".
 
To proceed with your order, click on the cart in the upper right corner of the screen and then on "checkout".
 
Once you have completed our purchase, you will receive a confirmation e-mail containing your order details.
 
If you don't receive a confirmation e-mail, please check your spam folder.
 
If you still can't find it, please contact us.
 
If you have any doubts or questions, you can contact us  via e-mail by completing contact form.
 
We are at your disposal from Monday to Friday, from 9.00 am to 6.00 pm (CET), excluding bank holidays.

Question 3

Checkout

Accepted Answer

You can complete your purchase on avro-avian.com by logging in to your account or continuing as a guest.
 
You can use your account to log from all the Countries listed on site.
 
Please make sure you are logging in from the same country you would like to ship to.
 
By creating an account on the Avro Avian website you can easily access your order details and speed up the checkout process.
 
Our customer service is available from Monday to Friday, 9.00 am to 6.00 pm (CET), excluding bank holidays.
 
You can contact us via e-mail by completing the form you will find in the Contact section.

Question 4

Checkout

Accepted Answer

You can complete your purchase on avro-avian.com by logging in to your account or continuing as a guest.
 
You can use your account to log from all the Countries listed on site.
 
Please make sure you are logging in from the same country you would like to ship to.
 
By creating an account on the Avro Avian website you can easily access your order details and speed up the checkout process.
 
Our customer service is available from Monday to Friday, 9.00 am to 6.00 pm (CET), excluding bank holidays.
 
You can contact us via e-mail by completing the form you will find in the Contact section.

Question 5

Cancel or change an order

Accepted Answer

If you wish to cancel or change your order, please contact us within a few minutes of placing your order via e-mail admin@avro-avian.com by completing the form located in the Contact section.
 
Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.

Question 6

Cancel or change an order

Accepted Answer

If you wish to cancel or change your order, please contact us within a few minutes of placing your order via e-mail admin@avro-avian.com by completing the form located in the Contact section.
 
Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.

Question 7

My order has been declined

Accepted Answer

If the system declines your order, please check that all the information entered is correct. 
 
If all the information is correct, please contact your credit card issuer and then, if necessary, inform our customer service.
 
If you have any doubts or questions, you can contact us via e-mail admin@avro-avian.com or by completing contact form.
 
We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.

Question 8

My order has been declined

Accepted Answer

If the system declines your order, please check that all the information entered is correct. 
 
If all the information is correct, please contact your credit card issuer and then, if necessary, inform our customer service.
 
If you have any doubts or questions, you can contact us via e-mail admin@avro-avian.com or by completing contact form.
 
We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.

Question 9

Pre-orders

Accepted Answer

Pre-ordering allows you to purchase an item that is not yet available in stock, but will soon be.
 
An estimated delivery date is indicated on the product page of all pre-order items.
 
This date may be subject to change due to production reasons.
 
- For orders containing both currently available and pre-order items the products will be shipped separately, but you will only be charged once for shipping.
 
- For orders containing pre-order items only that have different delivery dates, items will be shipped together on the latest estimated delivery date.
 
You will receive a confirmation e-mail as soon as your package has been shipped. 
 
You will be charged when you place the order.

Question 10

Pre-orders

Accepted Answer

Pre-ordering allows you to purchase an item that is not yet available in stock, but will soon be.
 
An estimated delivery date is indicated on the product page of all pre-order items.
 
This date may be subject to change due to production reasons.
 
- For orders containing both currently available and pre-order items the products will be shipped separately, but you will only be charged once for shipping.
 
- For orders containing pre-order items only that have different delivery dates, items will be shipped together on the latest estimated delivery date.
 
You will receive a confirmation e-mail as soon as your package has been shipped. 
 
You will be charged when you place the order.

Question 11

Product price

Accepted Answer

Purchase on Avro Avian is reserved for private end customers.
 
Our prices include VAT in Europe, where applicable.
 
For the following countries, local taxes will be added at checkout: Australia, South Korea, Switzerland.
 
An invoice is issued for every order and will be sent with the parcel.
 
You can also download it by logging in to your account. 
 
Please note: once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.

Question 12

Product price

Accepted Answer

Purchase on Avro Avian is reserved for private end customers.
 
Our prices include VAT in Europe, where applicable.
 
For the following countries, local taxes will be added at checkout: Australia, South Korea, Switzerland.
 
An invoice is issued for every order and will be sent with the parcel.
 
You can also download it by logging in to your account. 
 
Please note: once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.

Question 13

Gift option

Accepted Answer

All our orders are delivered in minimal Avro Avian packaging.
 
By selecting the gift option you can include a personalized message for the person receiving the gift.

Question 14

Gift option

Accepted Answer

All our orders are delivered in minimal Avro Avian packaging.
 
By selecting the gift option you can include a personalized message for the person receiving the gift.

Question 15

Packaging

Accepted Answer

When packaging products, Avro Avian seeks not to adorn them but rather to present garments that are "ready to be worn".
 
For this reason, we use bulk packaging and place products in simple, uniform containers. Faithful to our philosophy of "designing clothes is to provide companionship", this minimalist approach to packaging is also in keeping with our policy of conserving resources and focusing on the product itself.
 
Thus, all Avro Avian products appear on store shelves in simple packaging bearing only product-related information and a price tag.

Question 16

Packaging

Accepted Answer

When packaging products, Avro Avian seeks not to adorn them but rather to present garments that are "ready to be worn".
 
For this reason, we use bulk packaging and place products in simple, uniform containers. Faithful to our philosophy of "designing clothes is to provide companionship", this minimalist approach to packaging is also in keeping with our policy of conserving resources and focusing on the product itself.
 
Thus, all Avro Avian products appear on store shelves in simple packaging bearing only product-related information and a price tag.

よくある質問

Frequently asked questions

Email

Email

Bank holidays

Bank holidays

How to shop on avro-avian.com

How to shop on avro-avian.com

Checkout

Checkout

Cancel or change an order

Cancel or change an order

My order has been declined

My order has been declined

Pre-orders

Pre-orders

Product price

Product price

Gift option

Gift option

Packaging

Packaging

Advantages of creating a account

Advantages of creating a account

Changing your account details

Changing your account details

How to create an account

How to create an account

How to delete an account

How to delete an account

The European GDPR regulation

The European GDPR regulation

Payment methods

Payment methods

Payment charges

Payment charges

Refunds

Refunds

Shipping times and costs

Shipping times and costs

Where we ship to

Where we ship to

Shipping to multiple addresses

Shipping to multiple addresses

Shipping to P.O. boxes or general delivery

Shipping to P.O. boxes or general delivery

Signature on delivery

Signature on delivery

How to track your shipment

How to track your shipment

Choose delivery date

Choose delivery date

Returns and exchanges

Returns and exchanges

Returns and exchanges form

Returns and exchanges form

Returns and exchanges acceptance

Returns and exchanges acceptance

Brexit

Brexit

How to select your size

How to select your size

Product sizing

Product sizing

Care and repair

Care and repair