FAQ | Avro Avian

Domande frequenti

Frequently asked questions

Online purchase

To freely consult our catalogue, select a category from the navigation menu or click on the search icon and type in a keyword/s.

Your can refine the results by using the filters within each categories.

To see the full product details, click on the picture of the item to open the product page, where you will find all available sizes and colors, images and other information.

When you have made your choice, select the size and color on the product page and click on "add to cart".

To proceed with your order, click on the cart in the upper right corner of the screen and then on "checkout".

Once you have completed our purchase, you will receive a confirmation e-mail containing your order details.

If you don't receive a confirmation e-mail, please check your spam folder.

If you still can't find it, please contact us.

If you have any doubts or questions, you can contact us via e-mail by completing contact form.

We are at your disposal from Monday to Friday, from 9.00 am to 6.00 pm (CET), excluding bank holidays.

To freely consult our catalogue, select a category from the navigation menu or click on the search icon and type in a keyword/s.

Your can refine the results by using the filters within each categories.

To see the full product details, click on the picture of the item to open the product page, where you will find all available sizes and colors, images and other information.

When you have made your choice, select the size and color on the product page and click on "add to cart".

To proceed with your order, click on the cart in the upper right corner of the screen and then on "checkout".

Once you have completed our purchase, you will receive a confirmation e-mail containing your order details.

If you don't receive a confirmation e-mail, please check your spam folder.

If you still can't find it, please contact us.

If you have any doubts or questions, you can contact us via e-mail by completing contact form.

We are at your disposal from Monday to Friday, from 9.00 am to 6.00 pm (CET), excluding bank holidays.

You can complete your purchase on avro-avian.com by logging in to your account or continuing as a guest.

You can use your account to log from all the Countries listed on site.

Please make sure you are logging in from the same country you would like to ship to.

By creating an account on the Avro Avian website you can easily access your order details and speed up the checkout process.

Our customer service is available from Monday to Friday, 9.00 am to 6.00 pm (CET), excluding bank holidays.

You can contact us via e-mail by completing the form you will find in the Contact section.

You can complete your purchase on avro-avian.com by logging in to your account or continuing as a guest.

You can use your account to log from all the Countries listed on site.

Please make sure you are logging in from the same country you would like to ship to.

By creating an account on the Avro Avian website you can easily access your order details and speed up the checkout process.

Our customer service is available from Monday to Friday, 9.00 am to 6.00 pm (CET), excluding bank holidays.

You can contact us via e-mail by completing the form you will find in the Contact section.

If the system declines your order, please check that all the information entered is correct.

If all the information is correct, please contact your credit card issuer and then, if necessary, inform our customer service.

If you have any doubts or questions, you can contact us via e-mail admin@avro-avian.com or by completing contact form.

We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.

If the system declines your order, please check that all the information entered is correct.

If all the information is correct, please contact your credit card issuer and then, if necessary, inform our customer service.

If you have any doubts or questions, you can contact us via e-mail admin@avro-avian.com or by completing contact form.

We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.

Pre-ordering allows you to purchase an item that is not yet available in stock, but will soon be.

An estimated delivery date is indicated on the product page of all pre-order items.

This date may be subject to change due to production reasons.

- For orders containing both currently available and pre-order items the products will be shipped separately, but you will only be charged once for shipping.

- For orders containing pre-order items only that have different delivery dates, items will be shipped together on the latest estimated delivery date.

You will receive a confirmation e-mail as soon as your package has been shipped.

You will be charged when you place the order.

Pre-ordering allows you to purchase an item that is not yet available in stock, but will soon be.

An estimated delivery date is indicated on the product page of all pre-order items.

This date may be subject to change due to production reasons.

- For orders containing both currently available and pre-order items the products will be shipped separately, but you will only be charged once for shipping.

- For orders containing pre-order items only that have different delivery dates, items will be shipped together on the latest estimated delivery date.

You will receive a confirmation e-mail as soon as your package has been shipped.

You will be charged when you place the order.

Purchase on Avro Avian is reserved for private end customers.

Our prices include VAT in Europe, where applicable.

For the following countries, local taxes will be added at checkout: Australia, South Korea, Switzerland.

An invoice is issued for every order and will be sent with the parcel.

You can also download it by logging in to your account.

Please note: once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.

Purchase on Avro Avian is reserved for private end customers.

Our prices include VAT in Europe, where applicable.

For the following countries, local taxes will be added at checkout: Australia, South Korea, Switzerland.

An invoice is issued for every order and will be sent with the parcel.

You can also download it by logging in to your account.

Please note: once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.

When packaging products, Avro Avian seeks not to adorn them but rather to present garments that are "ready to be worn".

For this reason, we use bulk packaging and place products in simple, uniform containers. Faithful to our philosophy of "designing clothes is to provide companionship", this minimalist approach to packaging is also in keeping with our policy of conserving resources and focusing on the product itself.

Thus, all Avro Avian products appear on store shelves in simple packaging bearing only product-related information and a price tag.

When packaging products, Avro Avian seeks not to adorn them but rather to present garments that are "ready to be worn".

Thus, all Avro Avian products appear on store shelves in simple packaging bearing only product-related information and a price tag.

Account and registration

You can update your account details at any time by logging in your account and accessing the account details section.

You can change all details except for the country you are registered in.

Click "save" to save all changes.

If you have forgotten your password, you will find a reset password link in all the areas in which your password is required.

Enter the e-mail address that you used to register to receive a password recovery form via e-mail within a few minutes.

You can update your account details at any time by logging in your account and accessing the account details section.

You can change all details except for the country you are registered in.

Click "save" to save all changes.

If you have forgotten your password, you will find a reset password link in all the areas in which your password is required.

Enter the e-mail address that you used to register to receive a password recovery form via e-mail within a few minutes.

Avro Avian guarantees greater transparency and protection of your personal data in accordance with the European regulation for the protection of personal data (GDPR), applicable as of May 25th, 2018.

To find out more about your rights, please refer to the relevant articles and our privacy policy or contact us at admin@avro-avian.com

What are my privacy rights and how can I exercise them?

In accordance with the European General Data Protection Regulation, Avro Avian allows you to:

Withdraw consent to use your personal data or request its rectification at any time;

Obtain access to your personal data and information regarding its use, including a copy of your personal data;

Delete your personal data or discontinue its use by Avro Avian, under certain conditions;

Obtain data portability, if technically feasible;

Deny consent to the processing of your personal data for marketing purposes;

Submit a complaint to the competent supervisory authority, including the Italian supervisory authority, to request verification or report a violation.

Who is the Data Protection Officer (DPO) and how can I contact them?

The Data Protection Officer (DPO) is an expert in the protection of personal data, whose task is to provide companies with consultancy services regarding privacy and to verify that personal data is treated in a lawful and relevant manner.

You can contact us at admin@avro-avian.com

Avro Avian guarantees greater transparency and protection of your personal data in accordance with the European regulation for the protection of personal data (GDPR), applicable as of May 25th, 2018.

To find out more about your rights, please refer to the relevant articles and our privacy policy or contact us at admin@avro-avian.com

What are my privacy rights and how can I exercise them?

In accordance with the European General Data Protection Regulation, Avro Avian allows you to:

Withdraw consent to use your personal data or request its rectification at any time;

Obtain access to your personal data and information regarding its use, including a copy of your personal data;

Delete your personal data or discontinue its use by Avro Avian, under certain conditions;

Obtain data portability, if technically feasible;

Deny consent to the processing of your personal data for marketing purposes;

Submit a complaint to the competent supervisory authority, including the Italian supervisory authority, to request verification or report a violation.

Who is the Data Protection Officer (DPO) and how can I contact them?

You can contact us at admin@avro-avian.com

Payments and refunds

Once we have received your return at our warehouse and checked that it is eligible for a refund, you will receive a confirmation e-mail.

Your refund will be issued on the same day as confirmation.

The refund will be issued through our payment gateway upon receiving the return confirmation e-mail and will take up to 14 working days to process.

How long it takes for the credit to show on your account will depend on your credit card issuer.

Once we have received your return at our warehouse and checked that it is eligible for a refund, you will receive a confirmation e-mail.

Your refund will be issued on the same day as confirmation.

The refund will be issued through our payment gateway upon receiving the return confirmation e-mail and will take up to 14 working days to process.

How long it takes for the credit to show on your account will depend on your credit card issuer.

Shipping and returns

Express shipping (DHL courier)

Estimated delivery time:

Italy: express shipping with delivery in 1-2 working days 10,00 €

Free shipping for orders over 300€.

Place your order by December 22nd before noon to receive it in time for Christmas.

You will receive a tracking number as soon as your parcel has shipped.

Deliveries will be completed during business hours from Monday to Friday, excluding holidays.

If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times.

All orders are processed automatically and associated to the selected shipping method.

If you would like to receive more information regarding your shipment, you can contact us 00800 150 150 10, or via e-mail by completing the contact form.

We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.

It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website.

Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for European Union counties: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.